Tourist accommodation establishments are places that provide and serve the accommodation needs (sleeping, living, dining, entertainment, sports, etc.) of tourists as defined in Article 3 of the Tourism Law 2017. In recent years, the economy has been developing, leading to an increasing demand for tourism services, especially in the hotel business sector. In practice, many customers need to carry out this procedure but do not have specific information. To support customers, Viet An Law Firm provides the following article on conditions for recognition of 5-star hotels accommodation establishments in Vietnam.
Hotels are one of the most common types of tourist accommodation establishments. Hotels are classified into four basic types:
Based on location, architecture, facilities, services, management, and staff, security, safety, environmental protection, and food safety, hotels are classified into 5-star categories.
According to TCVN 4391:2015: National Standards for Hotels – Classification 2015, to be recognized as a 5-star hotel, the hotel must meet specific standards:
Location
The hotel must have a very convenient location, ensuring easy access for tourists. The hotel must also have a beautiful landscape environment.
To be recognized as a 5-star hotel, the hotel must have a large number of rooms with spacious areas, specifically regulated according to the National Standards for Hotels – Classification 2015.
The reception area must have a minimum area according to the National Standards for Hotels – Classification 2015, with separate restrooms for men, women, and disabled people using wheelchairs and strollers.
The hotel must have at least two restaurants serving European and Asian dishes, ensuring the number of restaurant seats and restrooms according to standards, and must have a separate smoking area.
The hotel’s kitchen area must be designed conveniently, with good ventilation, adequate area, measures to prevent harmful insects, and must meet all criteria according to national standards.
The hotel must have suitable storage areas for each activity and purpose as regulated in the National Standards for Hotels – Classification 2015.
Must ensure the minimum number of conference rooms according to the National Standards for Hotels – Classification 2015. Additionally, conference, seminar, and meeting rooms must have a waiting area, good soundproofing, and separate restrooms for men and women.
For areas dedicated to staff, it is necessary to meet all room requirements such as: working rooms, duty rooms, changing rooms, restrooms, bathrooms, and dining rooms.
Service Quality
The hotel’s service must be performed correctly, with perfect quality, high technical skills, ensuring professionalism, and staff must have a friendly, agile attitude, coordinating with customers.
Room Service
Room attendants, cleaning staff, and other room service staff must meet specific conditions according to the National Standards for Hotels – Classification 2015.
Food and Beverage Service
The hotel must have various food and beverage services to meet customer needs, performed according to the National Standards for Hotels – Classification 2015.
Other Services
In addition to the above services, a 5-star hotel must have all other services to meet customer accommodation needs.
The hotel must comply with environmental protection regulations, be certified or awarded for environmental protection, keep areas clean, have noise reduction measures, use environmentally friendly materials, assign suitable staff, and have effective energy-saving measures.
Ensure compliance with food safety regulations, prevent and control foodborne diseases and food processing-related diseases.
To ensure the safety of tourists, hotels must comply with fire prevention regulations and equip themselves with a surveillance camera system in public areas.
According to Clause 5, Article 50 of the 2017 Tourism Law, the procedure for registering a 5-star hotel as a tourist accommodation establishment includes the following steps:
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For hotel business consulting needs regarding the conditions for recognizing a 5-star hotel as a tourist accommodation establishment in Vietnam, please contact Viet An Law Firm for the best support.
