E-commerce Platform Registration Service in Vietnam

An e-commerce platform is a website or e-commerce application that allows traders, organizations, and individuals who are not website owners to conduct part or all of the process of buying and selling goods and services on it. However, to register an e-commerce platform, you must go through many steps and procedures, which is why Viet An Law provides a full package of e-commerce platform registration services to minimize the time it takes to register an e-commerce platform to serve your business. Through the article below, Viet An Law will clarify the contents of e-commerce platform registration service in Vietnam.

Conditions for setting up a website providing e-commerce services

Pursuant to Article 54 of Decree 52/2013/ND-CP (amended and supplemented by Clause 2, Article 10 and Article 11 of Decree 08/2018/ND-CP and Clause 19, Article 1 of Decree 85/2021/ND-CP), to set up a website providing e-commerce services, the following conditions must be met:

• Be a trader or organization established following the law.
• There is a plan to provide services that clearly states the following contents: Operational organization model, including service provision activities, service promotion and marketing activities both online and offline; logistics activities for goods, and the division of rights and responsibilities between traders and organizations providing e-commerce services and service users.
• Registered to set up a website providing e-commerce services and has been confirmed by the Ministry of Industry and Trade as prescribed in Articles 55 and 58 of this Decree.

Procedures for registering a website providing e-commerce services

Registration dossier

• 01 Original copy of Application for registration of website providing e-commerce services (according to Form E-commerce-1 in the Appendix issued with Circular 47/2014/TT-BCT).
• 01 Copy from the original book or certified copy or copy presented with the original for comparison of the Decision on the establishment (for organizations), enterprise registration certificate, investment registration certificate, or investment license (for traders).
• 01 Project to provide e-commerce services as prescribed in Point a and Point c, Clause 3, Article 54, Decree No. 52/2013/ND-CP.
• Regulations on management of the operation of websites providing e-commerce services as prescribed in Point d, Clause 2, Article 55 of Decree No. 52/2013/ND-CP.
• 01 Sample service contract or cooperation agreement between the trader or organization that owns the website providing e-commerce services and the trader, organization, or individual participating in buying and selling goods and providing services on that website.
• General terms of transaction applicable to the purchase and sale of goods and provision of services on the website (if any).

Implementing agency

Department of E-commerce and Digital Economy

Competent authority

Ministry of Industry and Trade

Procedures

Submit online on the e-commerce management Portal at online.gov.vn, and submit in person or by post (for paper copies).

Step 1: Register an account on the system

Traders and organizations register for an account to log in at online.gov.vn by providing information according to the form.

Step 2: Provide an online account to register a website

Within 3 working days, traders and organizations will receive results from the Ministry of Industry and Trade via the registered email address regarding one of the following contents:

• If the account registration information is complete, the trader or organization will be given a system login account and proceed to Step 3;
• If account registration is rejected or additional information is required, the trader or organization must re-register or provide additional information as requested.

Step 3: Login to your assigned account and register

After being granted a system login account, traders and organizations log in, select the function of Registering a website providing e-commerce services, and declare information according to regulations.

Step 4: Wait for a response from the Ministry of Industry and Trade

Within 7 working days, traders and organizations will receive feedback from the Ministry of Industry and Trade via the registered email address regarding one of the following contents:

• Confirm that the registration documents are complete, and valid and request the trader or organization to continue with Step 5;
• Notification of invalid registration documents or requests for additional information. Then the trader or organization returns to Step 3 to re-declare or supplement information and documents as required.
• Within 30 working days from the date of receipt of the notice requesting additional information as prescribed, if the trader or organization does not respond, the registration file on the system will be terminated and the trader or organization must re-register from the beginning.

Step 5: Send paper Documents to the Ministry of Industry and Trade

• After receiving the notice confirming the complete and valid dossier, the trader or organization shall send to the Ministry of Industry and Trade (Department of E-commerce and Digital Economy) a complete registration dossier (paper copy) according to regulations.
• Address: 25 Ngo Quyen, Hoan Kiem district, Hanoi capital.

Administrative results

• Publicly announce on the E-commerce Management Portal the list of websites providing e-commerce services that have been registered according to regulations, including the following information: Name of e-commerce website and type of website according to notification or registration with the Ministry of Industry and Trade; Name and contact information of the trader, organization, individual owning the e-commerce website; Enterprise registration number of the trader, establishment decision number of the organization or personal tax code of the individual owning the e-commerce website.
• The Ministry of Industry and Trade will send to the trader or organization via the registered email address a code to be attached to the website providing e-commerce services, displayed as a registration icon. When selecting this icon, the user will be directed to the corresponding registration information of the trader or organization at the E-commerce Management Information Portal.

Viet An Law‘s full package of e-commerce platform registration service in Vietnam

Documents customers need to prepare

• Enterprise registration certificate/Investment registration
• E-commerce business license issued by the Department of Industry and Trade (If it is an economic organization with foreign investment capital)
• Hosting lease Contract or server specifications.

Work performed by Viet An Law

• Free consultation on content related to procedures for registering e-commerce trading platforms and other related content if requested by customers.
• Guide customers to prepare necessary documents to carry out procedures.
• Draft other necessary documents such as Application; project; regulations of the e-commerce trading platform…
• Compile a complete set of dossiers and submit them to the competent licensing authority.
• Monitor the application on behalf of the client and regularly update the application status after submission.
• Complain and supplement documents as required by state agencies (if any).
• Receive results and deliver to customers on time. In case of delay, clearly state the reason.

Cost of implementation

Currently, when registering for an e-commerce platform, customers do not have to pay any government fees. If through a service consulting unit, the fee will be agreed upon by both parties. Viet An Law guarantees reasonable prices along with quality, ensuring that the interests of customers come first.

Questions related to e-commerce platform registration

What will be the penalty for a company operating an e-commerce platform without permission?

Pursuant to Clause 4, Article 62 of Decree No. 98/2020/ND-CP on administrative sanctions for violations in commercial activities, production, trading of counterfeit and prohibited goods, and consumer protection

“A fine from VND 20,000,000 to VND 30,000,000 for one of the following violations:

a) Not registering the website providing e-commerce services or e-commerce service applications with the competent state management agency as prescribed;”

Thus, if a company operates without registering, it may be fined from 20,000,000 VND to 30,000,000 VND.

What are the violations of information on e-commerce websites?

• Falsifying registration information or failing to comply with regulations on the form and manner of publishing registration information on e-commerce websites;
• Using the logos of e-commerce website credit rating programs without being recognized by these programs;
• Use links, logos, or other technology on e-commerce websites to confuse the relationship with other traders, organizations, or individuals;
• Use the link to provide information that is contradictory or misleading to the information published in the area of ​​the website where the link is located.

What are the forms of operation of e-commerce trading platform applications?

• The App allows participants to open booths on it to display and introduce goods or services;
• The App allows participants to create branch websites to display and introduce goods or services;
• The App has a buying and selling section that allows participants to post information about buying and selling goods and services;
• Other types of websites as prescribed by the Ministry of Industry and Trade

Above is the advice of Viet An Law on the full package e-commerce platform registration service in Vietnam. If you have any other legal problems related to e-commerce platforms, please contact Viet An Law for more specific and detailed advice. Sincerely!

Update: 8/2024