Issue intercity postal license in Vietnam

The license for provision of inter-provincial postal services (inter-provincial postal license) is only granted to enterprises that meet the conditions for provision of postal services within the scope of inter-provinces, including: capital conditions, other specific conditions.

When a postal license is issued, an enterprise can legally operate a postal service business. The procedure for issuance of an Intercity Postal License is carried out as follows:

Legal basis

• Postal Law No. 49/2010/QH12 dated June 17^th , 2010;
• Decree No. 47/2011/ND-CP dated June 17^th 2011 of the Government of the Socialist Republic of Vietnam;
• Joint Circular No. 18/2015/TTLT-BTTTT-BTC dated July 17^th , 2015 guiding the handling of unclaimed postage;
• Circular 22/2012/TT-BTTTT stipulates the scope of dedicated postal services.

Conditions for postal service enterprises in Vietnam

• Having a certificate of business registration of postal activities or an investment certificate in the postal sector;
• Capital: In case of providing postal services within the inter-provincial scope, the enterprise must have a minimum capital of VND 02 billion;
• Having personnel suitable to the business plan according to the contents of the license application;
• Having a feasible business plan in accordance with regulations on freight rates and quality of postal services;
• Take measures to ensure information security and safety for people, post and postal networks.

Dossier of application for a postal license in Vietnam

• Application for a postal license.
• A copy of the certificate of registration of postal business or investment certificate of postal activities in Vietnam certified by the enterprise itself and responsible for the accuracy of the copy;
• Charter of organization and operation of the enterprise (if any);
• Business plan;
• Form of contract for supply and use of postal services in accordance with the provisions of postal law;
• Logos, trademarks, distinctive symbols or elements of the enterprise’s identity system shown on the post (if any);
• The tariff list of postal services in accordance with the provisions of the law on postage;
• Published postal service quality standards shall be applied in accordance with the provisions of the law on postage;
• Stipulate the limit of liability for compensation for damage in case of damage, the process for settling customer complaints, the time limit for settling complaints in accordance with the provisions of the law on postage;
• Agreement with other enterprises or foreign partners in Vietnamese, in case of cooperation in supplying one, some or all stages of the postal service applying for a license;
• Consular legalized documents proving the legal status of the foreign partner;

Notes on dossiers for issuance of postal service business license in Vietnam

• The enterprise applies for a postal license according to its actual ability to perform;
• Business plan, including the following main contents:
  • Information about the enterprise including name, address, phone number, fax number, email address (e-mail) of the transaction office, representative office, branch, website of the enterprise (if any) and other relevant information;
  • The area where the service is expected to be provided;
  • Systems and methods of service management and administration;
  • The service delivery process includes acceptance, transportation and delivery;
  • The method of service provision is organized by the enterprise itself or cooperates in providing services with another enterprise (in case of cooperation with another enterprise, the enterprise applying for a postal license must detail the scope of cooperation and coordination in ensuring safety, security, complaint settlement and compensation for damage to service users);
  • Measures to ensure safety for people, post, postal networks and information security in postal activities;
  • Analyze the feasibility and socio-economic benefits of the plan through indicators of output, revenue, costs, number of employees, taxes paid to the state budget, rate of return on investment in the next 03 years from the year of application for license.

Procedures for applying for a license for provision of postal services in Vietnam

Number of records

• The enterprise submits 03 dossiers to the agency issuing the license for provision of postal services according to its competence.
• 01 set of records to keep at the enterprise.

Application form

Enterprises can choose to apply through one of the following forms:

• Directly at state agencies;
• Through the postal service;
• Web portal of the licensing authority (if any);

The process of carrying out the procedure for issuance of a Postal License in Vietnam includes the following steps:

Step 1: Enterprises prepare documents

Enterprises prepare inter-provincial dossiers to ensure that the dossiers meet the corresponding license type as prescribed as instructed above to submit the dossier.

Step 2: Enterprises apply at the Ministry of Information and Communications

• Ministry of Information and Communications: appraisal and licensing of dossiers of applications for licenses for provision of postal services within inter-provincial and international scopes: Process of handling dossiers for granting licenses for provision of postal services

Step 3: State agencies appraise licensing dossiers

• Within 03 working days from the date of receipt of the dossier, the competent state agency issuing the postal license shall send the receipt of the dossier to the email address (e-mail) of the enterprise or organization applying for a postal license.
• In case the dossier of application for a postal license does not meet the regulations, within 07 working days from the date of receipt of the dossier, the state agency competent to grant the postal license shall send the 1st notice of the contents to be amended and supplemented in the dossier. Within 15 working days from the date of notification, enterprises and organizations shall amend and supplement dossiers upon request.
• In case the dossier is not amended or supplemented according to regulations or there are amendments or supplements but not satisfactory, the competent state agency issuing the postal license shall send the 2nd notice within 07 working days from the end of the 1st notification period. Within 15 working days from the date of notification, enterprises are responsible for amending and supplementing dossiers as required.
• In case the dossier is not amended or supplemented as required, the competent state agency issuing the postal license shall issue a notice of refusal to grant a postal license within 07 working days from the end of the 2nd notification period.

Step 4: Issue a postal license to the business or refuse to grant it

• From the date of receipt of a dossier satisfying the provisions of the postal license, the issuance of a postal license shall be carried out within 30 days, both the verification and the issuance of the postal license to the enterprise.
• In case of refusal to grant a postal license, the competent state agency shall, within the prescribed time limit, issue a written notice clearly stating the reason.

Intercity postal licensing fees

• Inter-provincial postal service license: VND 21,500,000.

Consulting services for Postal License of  Viet An Law Firm

• Advising on conditions for registration for a license for provision of postal services;
• Consultancy on preparation of dossiers and information to complete dossiers and procedures for postal service business license;
• Drafting dossiers of application for a license for provision of postal services;
• Carry out procedures on behalf of the enterprise for application for a license for provision of postal services;
• Exchanging and providing information to customers in the process of issuing postal service business licenses;
• Receive and return to customers the license for trading in postal services;
• Advising on the renewal of the license for provision of postal services;
• Advising on legal procedures after being granted a postal service business license;
• Advising on legal issues arising related to the postal service business of the enterprise.